RETURN POLICY
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return?
You have 14 days to make a return. You must send back and upload the return tracking number within 14 days.
What is the return method, and do I have to pay a return shipping charge？
There are two return methods,
1)
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Visit our returns center at https://skipstars.returnscenter.com/
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Enter your order number and email address to start
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Follow the instructions and select the items you want to return
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Once your request is approved, you will get a confirmation email with shipping guidelines
2)
Please send email to returns@skipstars.com with your order number / Item Number and we will issue you with return label
What items are returnable?
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Within 14 days from the date of delivery
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In unused and resellable condition
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In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
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Gift cards
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Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
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Refund to the original payment method
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Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.